The bike ships from our US warehouse. Standard delivery takes 3-7 business days. You will receive tracking information once your bike ships. The accessories will take 7-10 business days.

Your bike arrives 75% pre-assembled. We include all necessary tools and a detailed assembly guide.

Please take photos/videos of outer packaging and damage before unpacking. Reach out to customer support, and we will arrange replacement parts at no extra cost.

Electronics are IPX6 water-resistant for light rain. Do not submerge or use high-pressure washers.

Yes. All our e-bikes are UL 2849 certified, and batteries meet UL 2271 safety standards. Rigorously tested for short-circuit, overcharge and thermal protection for safe daily use.

30-day free returns & exchanges for bikes. Post-30-day returns: free for defects, $150 shipping fee for personal reasons.

You can set the speed limit to 28 MPH directly on the display. We can provide a Class 2 sticker if needed. Please check your local regulations before buying.

We accept credit/debit cards, PayPal, Apple Pay, and Google Pay. Installment options: Klarna, Afterpay & Affirm.