Shipping policy

Thank you for shopping with us! We aim to offer fast, reliable, and affordable shipping to all our customers. Please review our shipping policy below.

Shipping Locations

We currently ship to the US ONLY. (Free shipping to lower 48 states)

If your location is not available at checkout, please contact us, and we’ll do our best to assist.

Shipping Times & Processing

Processing Time: Orders are typically processed within 24 hours. We do not process shipments on weekends.

Delivery Time: Estimated delivery in 3-7 business days

Please note that delivery times may vary depending on your location, carrier delays, and holidays.

Shipping Rates

We may offer free shipping on all orders.

Tracking Your Order

Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your shipment via the carrier’s website or through your account on our website.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us at [cola@philodo.com] We’ll do our best to resolve the issue. If you have purchased shipping protection, please log in to the Xcotton claims center to file a report.

https://seller.xcottons.com/parcel#/parcel/parcel-login

The following points need to be provided:

1. Photo of the shipping label on the outer packaging
2. Photos of each side of the outer packaging
3. Photos of damaged parts of the goods

Contact Us

If you have any questions about your order or shipping details, please contact us:

Email: cola@philodo.com