Apply your discount code by adding items to your cart and proceeding to checkout. At checkout, locate the designated discount code section and enter your valid promotion code. Please note that only one code can be applied per transaction.

Should you need to cancel your order, please contact cola@philodo.com via email. Upon cancellation of the order, the funds will be refunded through the original payment method.

If you require changes to details including your shipping address and telephone number, kindly reach out to us at cola@philodo.com for assistance.

Should you wish to return the e-bike within 30 days of receipt, please feel free to contact us at cola@philodo.com. Once the e-bike is shipped and the tracking information is updated, we will promptly process your refund, and the funds will be returned to your original payment method.

If you need to initiate the warranty process, please contact our after-sales team, provide your order number or order screenshot, and share photos or videos of the issue. We will assist you in resolving the problem.

If you are missing an item from your delivery, we encourage you to contact us as soon as possible. To ensure that we can assist you effectively, please provide us with your order number and any other relevant information when contacting us.

We offer a wide range of replacement parts on our website. If you can't find what you're looking for there, it's best to reach out to our customer service team to verify availability.

Our ebikes come partially assembled and include the necessary tools to complete the remaining assembly.

No. Accidents or theft are not covered under your manufacturer's warranty.

That's right! We offer financing services like Klarna, Afterpay, and credit. You can choose these methods to pay at checkout.

Customer Service is available via email.