Shipping Protection

Definitely received light

Didn’t need it ,bike came well packaged and is everything as advertised,Very nice and powerful bike.

So I appreciate the purpose of shipping protection and I guess I used it when my Ebike was damaged by being provided a new disc break replacement. BUT I wish the Protection cost was used to fund a more dedicated to package protection company. If the money was used to outsource a company that prioritized excellent package protection DURING the shipping process, alot of FedEx issues would be solved. Instead of the frequency of getting a extremely damaged package (like mine was) and having to replace parts damaged they just provided a specific carrier that made sure the package didn't get damaged in shipping. That type of "protection" makes more sense but I imagine it's asking a lot. I give 3 stars because I'm not sure if my package shipped was actually protected but the damage was just later compensated by sending me a new replacement part 15+ days later. I honestly don't know if the shipping protection had anything to do with that or if Philodo just made it right. I guess I should have read the fine print. Eitherway the box was checked ✅

Shipping Protection

It arrived promptly and we were able to fix the bike and everything is great. Bike is number one in my opinion.

Shipping Protection

Great eBike

I was very satisfied with the brake assembly I received. It was already bled and went together smoothly.

Offering shipping protection for any expensive or particular large heavy item is always a good idea. I've been fortunate not to have experience any issues with shipping, but most of the time I use the extra protection anyway. And this particular protection plan was very well priced.