It depends on where you are. Orders processed here will take 3-7 business days to arrive.

The bike is shipped from the United States. 

If the package is lost, we will actively contact the logistics to find out the situation. If the package is lost, we will send a new one for you.

Please make sure to submit the new address before the package leaves the warehouse. The address cannot be changed when the bicycle is dispatched.

Parts of the wear and scratch may cause by the parts crashing together, although we have packed all the parts to prevent these situations as much as we can. Please send us the related pictures or videos which would help us check the condition and solve the problems.

Recommended height for H7 Fat bike 5.2 Ft-6.4 Ft. Max load capacity is 330 lbs; P7 29 mountain bike recommended height 5.1-6.1 Ft. Max load capacity is 330 lbs.

Yes, we support free returns within 15 days. For more return information, please refer to our return policy and contact customer service.

To start a return, you can contact us at cola@philodo.com. If your return is accepted, we’ll inform you, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted

Yes. The bike can be ridden freely in rainy and snowy days.  Waterproof grade IPx6.