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Everything You Need To Know

How long will delivery take?

The bike ships from our US warehouse. Standard delivery takes 3-7 business days. Some accessories will take 7-10 business days.

Does the e-bike arrive fully assembled?

Your bike arrives 75% pre-assembled. We include all necessary tools and a detailed assembly guide.

What should I do if my bike arrives damaged?

Please take photos/videos of outer packaging and damage before unpacking. Reach out to customer support, and we will arrange replacement parts at no extra cost.

Can I ride the e-bike in rain?

Philodo bikes are IPX6 water-resistant for light rain. Do not submerge or use high-pressure washers.

Are your e-bikes UL certified?

Yes. All our e-bikes are UL 2849 certified, and batteries meet UL 2271 safety standards. Rigorously tested for short-circuit, overcharge and thermal protection for safe daily use.

What's your return policy?

30-day free returns & exchanges for bikes. Post-30-day returns: free for defects, $150 shipping fee for personal reasons.

Is this e-bike street legal in the US?

You can set the speed limit to 28 MPH directly on the display. We can provide a Class 2 sticker if needed. Please check your local regulations before buying.

What payment methods are accepted

We accept credit/debit cards, PayPal, Apple Pay, and Google Pay. Installment options: Klarna, Afterpay & Affirm.

Do I need a license, registration or insurance for an e-bike?

Most Class1 & Class2 e-bikes in the US do NOT require license, registration or insurance. Class3 may have extra local rules.

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