Philodo Bikes are shipped from California, USA.

It depends on where you are. Orders processed here will take 7-10 usiness days to arrive. Delivery details will be provided in your confirmation email.

If the package is lost, we will actively contact the logistics to find out the situation. And we will send a new one for you.

Please make sure to submit the new address before the package leaves the warehouse. The address cannot be changed when the bike is dispatched.

Parts of the wear and scratch may cause by the parts crashing together, although we have packed all the parts to prevent these situations as much as we can. Please send us the related pictures or videos which would help us check the condition and send a new part for replacemnt.

Recommended height for H7 Fat bike 5.2 Ft-6.4 Ft. Max load capacity is 330 lbs.; P7 29 mountain bike recommended height 5.1-6.1 Ft. Max load capacity is 330 lbs.

The bike comes with a 22AH battery and US charger.

Battery brand: CHAM ; Motor brand: PUYUAN

Yes, If you are not satisfied, you can return or replace the item for free within 15 days.

Yes, but for the unworn, unopened packages, unused.

To start a return, you can contact us at cola@philodo.com. If your return is accepted, we’ll inform you, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We don't charge taxes. So you don't have to pay taxes.

Paypal and Credit Cards (Visa, Mastercard, American Express, Discover, JCB, Diner Club, Maestro, UnionPay）

If your coupon code does not work, it is most likely to be out of date. Kindly please use the discount code within the period of time for its use.